How to create a physical and/or online environment conducive to attracting and engaging high-quality customersHow to recognize and develop the personal qualities Which ineffective customer service techniques donâ€™t work, why they donâ€™t work, and how to avoid themHow to deal with irate customersHow to do the small things that customers love, and when to consider going beyond the rules to solve their problems
Online - Self-Directed
In an era where many companies offer similar products and services at similar prices, its hard to stand out. But if you offer the best customer service around, youll win loyal customers who keep coming back, and tell their friends to do the same. If that sounds great to you, this complete video course is exactly what you need. Jeff Havenss Customer Service brings together all the knowledge anyone needs to deliver outstanding customer service, and help others do it, too! One of North Americas leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minute and never forget his crucial takeaways. Now, in 25 minutes of powerfully compelling video, Havens covers everything customer service professionals and managers need to know: how to create a physical or online environment that attracts and engages the best customers how to practice the personal qualities that lead to successful customer interactions how to use active listening and eye contact to connect with customers how to recognize and avoid ineffective customer service techniques how to uncover small details and improvements that can make customers happy how to deal with irate customers why processes are important, and when to consider out-of-the-box approaches to helping a customer. Theres never been a quicker way to improve your customer service: just watch!