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With more than 7 million users, CrossKnowledge is a global leader in digital learning solutions. CrossKnowledge enables organizations to successfully evolve by developing each individual.

We offer integrated distance learning solutions which use exclusive learning formats, amongst the most sought after content in the world and a range of accompanying services, according to a company’s needs. These solutions guarantee a unique learning experience for the individual and a real return on investment for the organization.

Educational Offerings

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Boost Productivity by Understanding Feelings and Needs Make Effective Requests Observe without Judgement Harness Self-Empathy to Make Better Decisions Empower your team by clarifying the organization’s DNA Energize your team by connecting to needs Make Effective Group Decisions Create meetings that matters Connect to Others for More Effective Work Relationships Enhance Your Listening Skills Craft Effective Messages with Empathy
Online - Class or Webinar
Meaningful communication and empathy have often been neglected for the sake of efficiency. This groundbreaking collection offers real-world insights as well as practical ways to increase empathy skills organization-wide. It shows how empathy improves productivity, innovation, and profitability. Moreover, by changing the mindset of individuals, teams and organizations, empathy revolutionizes the workplace.

This course includes: 12 Sessions, 12 Essentials, 12 Action tips, 4 Quick wins and 13 videocasts.

Boost Productivity by Understanding Feelings and Needs
Understanding feelings, and the needs that underlie them, can provide a huge boost to your productivity. To do so, you need to be able to identify your feelings as they happen, recognize the underlying needs that cause them, and make requests of others that help you meet those needs. This Session models the most effective path through these steps.

Make Effective Requests
In order to work well in a team, we have to make sure our needs are being met, as well as those of our colleagues. The communication that enables this to happen takes the form of requests thus, requests are vital to successful teamwork. But how do we make sure that our requests are optimally effective? What can we do to avoid triggering that all-too-human reflex of refusal? This Session takes you through the ingredients for effective requests those that ensure that needs are met on all sides, so that teams take full advantage of their members' talents

Observe without Judgement
There is great power and competitive advantage in being able to see something for what it truly is, without obstacles and interference. What is the static that can block our ability to observe? How can we separate out our feelings from the data? This is a look at strategies for achieving pure observations, without judgement getting in the way.

Harness Self-Empathy to Make Better Decisions
We frequently have to make decisions with limited information, and when that happens, the rational brain isn't enough. This shows how to deal with the whirlwind of facts, emotions, and needs that we confront when we need to make a difficult decision, as well as how use self-empathy to make better decisions.

Empower your team by clarifying the organizations DNA
If your team doesn't share a common sense of what your organization is, things quickly fall apart. Getting everyone organized around a common sense of identity and purpose is fundamental to teamwork. This looks at how to define an organization's "source needs", which provide an idea of why the team exists and what it intends to do for the world.

Energize your team by connecting to needs
Once everyone on your team has a solid shared sense of who you are, its time to take a look at how you can move forward as a group: the roles and responsibilities of the people involved, the various types of fuel that drive the organization, and how you express yourselves uniquely as an organization in the world. These are known as leveraging needs, and your organization needs to understand and define them.

Make Effective Group Decisions
Often groups make decisions in ways that are less than ideal. Majority-rule decisions by definition leave up to 49-percent of the group unsatisfied, and these people may then become disengaged, hurting productivity. On the other hand, groups that stress consensus over ever getting to a decision can fail to make progress. This, in contrast, is a presentation of needs-based decision-making and the Gradients of Agreement Tool, which can help groups reach decisions in a couple of hours or even just a few minutes while fostering group connection.

Create meetings that matters
Meetings are a powerful way to create connections and get things done in the workplace. What separates the meetings that fulfill individual and organizational needs from those that dont? How can we boost morale, create cohesion, and give everyone the satisfaction of making progress? Here well look at strategies keep group connection alive and produce meetings that matter.

Connect to Others for More Effective Work Relationships
While we all have an inborn ability to feel empathy, it is also a skill that can be improved on. The OFNR process Observations, Feelings, Needs, and Requests is a method in nonviolent communication that is designed to do just that. In the workplace, OFNR can be used to help us connect more effectively with others and thus accelerate teamwork. Observing situations and understanding others feelings and needs is key to forming appropriate strategies for meeting the needs of everyone involved.

Enhance Your Listening Skills
Listening is a powerful and under-appreciated tool. Communication experts estimate that only 10 percent of our communication is in the words that are spoken. Thirty percent is how it is spoken, and fully 60 percent is in body language. What this means is that even if you hear every single word out of someones mouth, youre likely missing a lot. Here well look at what we can do to increase our capacity to listen. Well also discover how our listening skills can increase our empathic connections to others.

Craft Effective Messages with Empathy
All too often, efforts to improve communication focus on sparkly presentation, and ignore that the basis of communication is simply connecting to another person. This is where empathy can help. In any job or activity that involves working with others, you can harness the power of empathy to craft your messages more effectively. Empathy-based strategies can be employed to check whether your message is truly being received as you intended it, and to design your messages in such a way that they correspond to both your needs and the needs of the other person.

Going Fast Versus Going Far
There are three basic ways to describe relationships within any group, from a company to a family to a sports team: independent, co-dependent, or interdependent. What do these relationships mean, and how can people best function together in a way that allows them to complement each other's behaviors? How can laying the groundwork help a team to really get ahead? What is the difference between going fast and going far? This is a look at how groups can go furthest with interdependence.

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$ 149.00

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Motivate people Collaborate Empower people Boost self-development and innovation Give feedback Better measure performance Learn from failures and successes
Online - Self-Directed
Many organizations have adopted management methods that fail to get the best out of their people. Instead of managers, everyone should be responsible for management. Management is too important to leave to managers! Management 3.0 means engaging people, improving the whole system, and increasing value for all clients. Management 3.0 bundles together high-impact ideas to boost the role of management in an agile organization.

Management 3.0 includes: 8 Sessions, 8 Essentials, 8 Action tips and 17 videocasts.

8 Sessions and 8 Essentials
The principles of management 3.0
Management is too important to leave to managers. Many leaders do not know how to solve their management problems and most knowledge workers do not realize they are also responsible for some of the managing. Management 3.0 believes that management is everyone's job. The principles of Management 3.0 help you to identify pitfalls in management practices and to understand how to do things right.

How to motivate people (and how not to)
Many organizations use bonus systems to incite performance, despite the fact that experts say there is no proven correlation between bonuses and performance. Many people are driven by financial rewards instead of the overall success of the organization. Let's find out other ways to motivate people. How to motivate people (and how not to) helps you to identify pitfalls in motivating people and explains how you can better motivate them.

How to collaborate (and how not to)
With more remote working, improving collaboration is a hot topic. It's a fact that people should work closely to better understand what is going on. Decreasing distance often helps increase communication and creativity. But does this mean that they have to move physically closer? How to collaborate (and how not to) helps you to identify pitfalls, and find out the keys to better collaboration.

How to empower people (and how not to)
As organizations become more complex, one person can no longer oversee all the information needed to make the best decision. To make sure the organization stays agile and resilient, managers can empower their teams. Empowerment simply means that you give others the authority to make decisions. Empowerment is not always an easy path. Some managers dont like to give up control and people can get confused or overwhelmed. How to empower people (and how not to) helps you to identify potential pitfalls, and ways to better empower people.

How to boost self-development and innovation (and how not to)
In many organizations, people are supposed to be self-educating. But waiting for people to actually do it is not always the most effective way. Meanwhile, companies generate a 'first-mover advantage' through innovation. Why not combine self-development and innovation? People would learn from the process because exploration is the most effective way of learning. How to boost self-development and innovation (and how not to) helps you to identify potential pitfalls, and ways to boost self-development and innovation in your team.

How to give feedback (and how not to)
Feedback is an important source for growth and development, but many people have trouble giving it. Many organizations only use the yearly appraisal interview for their feedback purposes. But people need feedback every day to continuously improve. So, how do you give feedback in a powerful and easy way? How to give feedback (and how not to) helps you to identify potential pitfalls, and ways to give powerful feedback.

How to better measure performance (and how not to)
Many organizations love measuring the performance of individuals and teams. However, the way people measure performance is often just plain wrong. Some people believe you can measure the organization with just one metric, or use a certain set of metrics that just makes them look good. How to measure performance (and how not to) helps you to identify potential pitfalls, and ways to better measure performance in your team and organization.

How to learn from failures and successes (and how not to)
Many organizations have problems learning from successes and failures. People are afraid to learn from failure and focus on things that went wrong. Or they learn, but don't want to share their learning (and failure). Others learn only from successes. How to learn from failures and successes (and how not to) helps you to identify potential pitfalls, and ways to better learn from failures and successes.

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$ 149.00

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  • Business: Teamwork
  • Business: Management & Leadership


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