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Workforce Education

At Pearson Workforce Education, our goal is to help job-seekers improve their skill- sets and training credentials with instructor led or self-paced, online courses so that they may enter, re-enter, or advance in the workforce as qualified employees.

Educational Offerings

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Explain the different characteristics of a successful problem-solver Identify different types of communication Use critical questions to gather information about your problem Identify techniques used for persuading others Describe how to use a work plan to organize, monitor, and streamline project management Explain how different types of communication are used to solve problems
$100.00
90 Days
Online - Self-Directed
Teen, Adult
This course provides an overview of the principles of problem-solving techniques, introducing the participant to the importance of a practical problem solver in business and indicating how the participant can adapt and apply techniques from this course to become a practical problem solver. Participants will define the evolution of the global business market, identify work-related problems, recognize how to gather information related to solving problems, and identify how to organize and manage projects. Participants will also learn about real-life successful problem solvers as well as how to ask the right questions to find a solution for a project. Finally, students will learn how to recognize when a work plan is needed and will identify the goals of managing a project.

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Identify factors in multiple project management that lead to issues Use critical questions to gather information about your problem Identify techniques used for persuading others Identify techniques for planning and managing multiple projects Define important terms in project management Explain how to close a project Use models and charts to help manage multiple projects
$100.00
90 Days
Online - Self-Directed
Teen, Adult
This course provides an overview of the principal areas of managing multiple projects, introducing the participant to the importance of effective project management in the workplace. Participants will examine the key skills and methods related to project management and learn how to develop and apply those skills.
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Explain when to use different types of conflict resolution Describe effective listening skills Identify types of conflict Explain how to handle hostile conflict Describe the importance of conflict resolution in the workplace Identify differences between interpersonal and structural conflict"
$100.00
90 Days
Online - Self-Directed
Teen, Adult

This course provides an overview of the effective ways to manage conflict in the workplace, identifying types of conflict and providing participants with techniques for eliminating conflict. Participants will examine the different types of conflict resolution and identify differences between interpersonal and structural conflicts in the workplace. Participants will also learn why it is important to resolve conflicts in the workplace.

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Identify the requirements for becoming a first-line supervisor Describe the roles of a first-line supervisor Describe the four-part communication process Explain the steps in developing employees Identify techniques to manage employees Explain the benefits of teamwork Describe the elements of successful work completion Adapt to the changing workplace
$100.00
90 Days
Online - Self-Directed
Teen, Adult

This course provides participants with an overview of general supervision concepts and methodologies. It helps the participant understand requirements for making the transition to first-line leadership, and introduces the paradoxes of first-line supervision. The participant will examine the role of a supervisor, qualities of an effective leader, and develop strategies for effective communication, management, and training. The course also explores team development and technological factors that affect leadership.

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Analyze financial terms and equations Apply accounting principles to create financial statements Discuss managerial duties and their impact on business practices Apply ratio equations Describe the impact of risk on decision making Discuss the formulas used to complete financial statements Analyze aspects of credit Evaluate the components of a successful business
$100.00
90 Days
Online - Self-Directed
Teen, Adult
This course provides students with an overview of the principal areas of financial management. It introduces the student to financial terminology, relates financial measures to operating information, and enables the student to understand and apply these measures to operating performance. Students gain a working knowledge of financial management for application on a business or personal level by creating and analyzing financial statements and using the information in these statements to make decisions.

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Define communication Describe effective listening skills Deliver a clear message to listeners Use appropriate questions in communicating with others Explain why communication is important in helping people learn Identify best practices for delivering successful presentations Use effective business writing skills
$100.00
90 Days
Online - Self-Directed
Teen, Adult

This course provides an overview of effective methods of communication for managers, providing a working knowledge of the difference between hearing and listening, and strategies for improving listening, speaking, and writing skills. Participants will examine methods of delivering criticism, asking questions, teaching a process and creating effective business communications, such as presentations and documents.

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Identify the correct audience and purpose for business communication Organize topics for business communication Identify the types of business writing Describe correct sentence structure Use appropriate language in business communication Explain the elements of direct and forceful writing Describe revising and editing techniques
$100.00
90 Days
Online - Self-Directed
Teen, Adult

This course provides students with an overview of sound business writing skills. It introduces the student to the process of business writing, including prewriting strategies, organizational methods, and revision techniques. Students will also examine types of business writing, such as memos, emails, formal letters, and presentations. In addition, students will gain practice in identifying and correcting grammatical errors and structural flaws in writing. Students will also gain experience writing in a professional tone.

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Identify the benefits of effectively managing time Evaluate the use of your time Set relevant goals Prioritize goal lists Organize a daily prioritized plan Identify external and internal time wasters Identify signs of stress Describe effective delegation methods Describe technology?s role in the time management process
$100.00
90 Days
Online - Self-Directed
Teen, Adult
This course provides participants with an overview of time management skills, concepts, and techniques. It encourages the participant to identify time challenges and set goals for prioritizing and planning in order to more effectively use his or her time. Participants will learn strategies for maximizing personal effectiveness, including organization, delegation, and the proper use of technology. Participants will also learn to identify signs of stress, and alleviate common stressors through effective time management.

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How to prepare both physically and mentally for a new leadership role How to apply successful techniques for interacting effectively with the people you’re leading How to bring more vision and deeper long-term thinking to your work as a leader How to overcome the mistakes every new leader makes, and build your confidence
$160.00
Online - Self-Directed
Teen, Adult
You've identified your company's rising stars maybe you're one of them! Either way, you know new leaders are excited at the opportunity to leadand they wonder just what itll take to succeed. In Emerging Leaders, Jeff Havens brings together all the knowledge anyone needs to become the kind of leader others want to follow. One of North Americas leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minuteand never forget his crucial takeaways. Now, in 20+ minutes of powerfully compelling video, Havens covers everything new leaders need to know up front: how to prepare physically and mentally for a new leadership rolehow to interact more effectively with the people youre leading how to develop a vision for your team or organizationhow to strengthen your long-term thinking skillshow to handle mistakes and failureshow to motivate people the right wayhow to execute! There's no faster way to supercharge your leadership skills: just watch!

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How to create a physical and/or online environment conducive to attracting and engaging high-quality customers How to recognize and develop the personal qualities Which ineffective customer service techniques don’t work, why they don’t work, and how to avoid them How to deal with irate customersHow to do the small things that customers love, and when to consider going beyond the rules to solve their problems
$160.00
Online - Self-Directed
Teen, Adult
In an era where many companies offer similar products and services at similar prices, its hard to stand out. But if you offer the best customer service around, youll win loyal customers who keep coming back, and tell their friends to do the same. If that sounds great to you, this complete video course is exactly what you need. Jeff Havenss Customer Service brings together all the knowledge anyone needs to deliver outstanding customer service, and help others do it, too! One of North Americas leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minute and never forget his crucial takeaways. Now, in 25 minutes of powerfully compelling video, Havens covers everything customer service professionals and managers need to know: how to create a physical or online environment that attracts and engages the best customers how to practice the personal qualities that lead to successful customer interactions how to use active listening and eye contact to connect with customers how to recognize and avoid ineffective customer service techniques how to uncover small details and improvements that can make customers happy how to deal with irate customers why processes are important, and when to consider out-of-the-box approaches to helping a customer. Theres never been a quicker way to improve your customer service: just watch!

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Competencies

  • Business: Project Management
  • Business: Communications, Public Speaking & Public Relations
  • Business: Management & Leadership
  • Business: Accounting, Bookkeeping & Payroll
  • Business: Organization Development
  • Business: Customer Service

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