Provider image

Cora Corporation

CORA Corporation is a full-service, people-oriented consulting firm offering HR tools, training, employee assessments, and coaching for small- to medium-sized businesses, nonprofit organizations, public agencies, and individuals focused on success.

At CORA, we're all about Creating Opportunities for Real Achievement in life and business. We listen to your needs and vision, then we custom-design the solutions to match your goals.

Our customized workshops and webinars instruct attendees in such areas as Title VII/discriminatory harassment, conflict management, effective communication, proactive listening, time management, dynamic decision-making, ethics and integrity in the workplace, generational diversity, situational leadership, and hiring and retaining the right people -- including how to "cloneâ€Â your best employees.

Educational Offerings

Event image
Offers a situational approach to conflict resolution Introduces the five conflict-handling styles Demonstrates how and when to use the five conflict-handling styles effectively Helps to initiate safe and productive dialogue to deal with conflict situations Develops a strategy for mastering conflict resolution
$0.00
Face-to-Face - Class or Seminar
Adult
Being able to effectively manage conflict can often determine the success or failure of an organization. This training workshop will assist employees in understanding and handling conflict situations within the organization. The workshop provides a comprehensive framework for effectively and engagingly presenting the tools and techniques for successfully managing conflict.

At the completion of all training and workshops by CORA Corporation, a certificate will be issued along with a description of the learning outcome. The certificate is suitable for framing and makes a professional statement when placed into your personnel file or resume.

When training workshops are held for a specific business or industry, photos of the training session can be taken and provided to the client for the company website/bulletin board or any such purpose that the client sees fit, at no extra cost.

Each workshop comes with two free business coaching sessions for the workshop organizer, in order to help him or her reinforce the techniques and tools covered in the training.

Read More…

Like 5  Comment 10  Share
Event image
Attitude, attitude, attitude Work with policy to solve problems Take customers directly to what they need Take the time to really listen Treat every customer as your only customer Help customers define their needs Creating a customer service team
$0.00
Face-to-Face - Class or Seminar
Adult

"If you own the problem, you own the customer. If you lose the problem, you lose the customer."
What do customers value most in customer service? SOLVING THEIR PROBLEMS!

Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return. This training workshop is designed for all customer service providers, including sales associates, government employees, telephone customer service representatives, and all other service professionals.

Read More…

Like 5  Comment 10  Share
Event image
Customer service is everyone's first responsibility Help identify the five primary supervisory behaviors that will promote excellent customer service A set of tools that the supervisors can use to promote and motivate the proper culture and relationship Creating effective communications Helping customer service reps work together as a team Resolving conflicts between customer service reps Creating a customer service team
$0.00
Face-to-Face - Class or Seminar
Adult
"Great customer service thrives in an environment where employees are encouraged and supported."
How do supervisors affect customer service? We all know that front-line service people directly impact customer satisfaction. We don't often look at how much a supervisor's behavior influences the service a customer ultimately receives.

The Customer Service and Loyalty training workshop for supervisors takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers.

Read More…

Like 5  Comment 10  Share
Event image
Recognizing the importance of having a performance review process for employees Understanding core competencies and how to work with a core competency model Identifying the performance management cycle, and the part that employees, managers, and organizations play in that cycle Understanding how to work with employees to set performance objectives and standards Developing skills in observing and giving feedback, listening, and asking questions for effective coaching and improved performance Identifying an effective interview process and practicing the process in a supportive atmosphere Making the performance review legally defensible Keeping accurate records
$0.00
Face-to-Face - Class or Seminar
Adult
Research has shown that organizations that conduct performance reviews and appraisals are more successful than those that do not have an evaluation system in place. Supervisors must learn how to coach and give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop.
Like 5  Comment 10  Share

Competencies

  • Business: Communications, Public Speaking & Public Relations
  • Business: Customer Service
  • Business: Compensation & Benefits

Where we are located

Photos & Videos

Followers